Easily manage conversations by topic—no more messy, mixed-up message threads.
Simpler follow-ups with focused topics
Fewer misunderstandings
Faster context switching for better productivity
Collect Data Anywhere, Anytime
Easily gather information in the field or remotely using
customizable template forms, with the ability to
generate reports instantly for faster decision-making
and better insights.
Real-time Info
Instant Access to Data that Matters.
Access real-time, dynamic data anytime—whether it's account balances, daily sales, inventory levels, repair status or leave credits.
Easily retrieve the information you need, directly from your data source.
Notification Wall
View only what Matters – when it matters most.
Stay informed with a centralized feed of real-time, role-specific alerts and updates from your organization.
Prioritized messaging tailored to your role
Expiring posts keep content timely and relevant
Role-based controls prevent spam and clutter
Smart Keywords
Dynamic Form Templates with Smart Keywords
Design message templates using customizable keywords that automatically pull data from your database at the time of sending.
This ensures personalized, consistent, and efficient communication at scale.
Built-In Scheduler
Let Clients Book You—Directly
Empower users to schedule appointments seamlessly with flexible options and real-time notifications.
Custom appointment types to match your services
Full or partial payment integration at booking
Auto-confirmations, alerts, and admin notes to reduce no-shows
Exportable reports for finance and operations tracking
Voice to Text Messaging
Hands-Free Productivity
Easily convert voice messages into clear, readable text—instantly.
Ideal for busy, on-the-go professionals
Speak freely. Capture instantly. Work smarter.
SMS API
Connect ZERiX to your website easily.
Build better customer relationships by utilizing ZERiX to send and receive SMS text messages within your software, websites or mobile applications.
Multiple-User Access Control
Right People, Right Permissions
Add users with customizable roles and access levels across teams or departments. Whether you're creating accounts for keyword admins or general users, you stay in control with:
Role-based permissions tailored to user responsibilities
Granular access control across features and data
Credit allocations to manage and limit message volume per user or time period
Empower your team—securely and efficiently.
Schedule Reminders
Plan ahead. Deliver on time.
Schedule messages for future delivery based on your preferred timing and frequency.
Supports planned communication
Ideal for reminders, time-zone-specific messages or holiday notifications
Built-in Phonebook with Privacy Controls
All Your Contacts. Securely Managed in One Place.
Easily add, group, or import contacts with individual privacy settings.
Centralized record-keeping for streamlined contact management.
Import Contacts
Upload and Go
Quickly and efficiently save hundreds or even thousands of contacts by importing data using a CSV file
Streamline onboarding with minimal effort
Sync contacts with an external database
Text + Email Blasts
Reach Many in One click.
Choose between email or messaging, or both. Send announcements or memos to multiple recipients or groups.
Saves time and reduces errors
Perfect for internal updates, HR notices and company-wide bulletins
Seamless Database Integration
Effortlessly access your inventory, sales figures, and other critical business data using intuitive keyword-based queries. Fully compliant with ODBC standards, this integration ensures smooth connectivity with a wide range of databases, enabling real-time insights across your enterprise systems.
Conversation Export & Custom Reports
Secure Records. Stay Compliant.
Easily export complete conversation threads for offline storage and archival purposes.
Create Standard & Custom Reports
Supports documentation policies
Ideal for audits, reporting, and internal record-keeping
Remote Access Capabilities
Securely access the system from anywhere.
Whether on your local network or over the web. Easily send messages, manage operations, and stay connected to your data and teams in real time, enabling flexible and efficient remote management.
Interactive Text Polls & Voting
Engage your audience instantly.
By texting questions to collect real-time feedback and insights. Participants can respond by texting simple keywords tied to voting options, making it quick and easy to participate.
Results are automatically presented in clear, easy-to-read graphs—giving you actionable data at a glance.
Electronic Raffles via Text
Run secure and efficient raffles
By allowing participants to register using their mobile numbers — ensuring one entry per device for fair participation.
Mobile numbers are automatically validated to prevent duplicates, and winners are selected through an automated drawing process.
A fast, fun, and reliable way to engage your audience and build excitement.
Connect Smarter. Respond Faster. All Through Text.
Save time, reduce costs, and eliminate stress with a communication solution designed to improve customer response rates and keep your business running smoothly.
Make Smarter decisions, faster.
Speed up decisions with clear, concise messaging that delivers key info instantly. Get the right information to the right people—right when it matters.
Full-Screen Messaging Power From PC to Phone and Back
Send, receive, and manage SMS from your desktop. Prioritize messages, send in bulk, and stay organized with a bigger and clearer view.
Instant Answers, Every Time
Deliver instant info the moment someone texts—powered by intelligent auto-response technology. No waiting, No delays.
User Friendly and Easy to Install
Facilitate faster decision-making by efficient transfer of important information via Text.
Broadcast SMS messages from your computer to a mobile phone.
Improve your response rates to SMS and text inquiries.
Effortless Set-up.
Instantly Intuitive.
Enhance communication and empower your team to focus on what matters most – delivering results.
Collect Data Anywhere, Anytime
Easily gather info in the field or remotely using customizable template forms, with the ability to generate reports instantly for faster decision-making and better insights.
Built-In Scheduler
Empower users to schedule appointments with real-time notifications. Full or partial payment integration at booking. Auto-confirmations, alerts, and admin notes to reduce no-shows.
Structured Messaging
Stay Organized, Communicate Clearly. Organized 1-on-1 Threads / Multi-Subject Conversations. Easily manage conversations by topic — no more messy, mixed-up message threads.
Voice to Text Messaging
Hands-Free Productivity. Convert voice messages into clear, readable text—instantly. Ideal for busy, on-the-go professionals. Speak freely. Capture instantly. Work smarter.
Real-time Info / Smart Keywords
Design message templates using customizable keywords that automatically pull data from your database at the time of sending. This ensures personalized, consistent, and efficient communication at scale.
Notification Wall
Users can view messages from multiple ZERiX-registered organizations - Schools, companies, government, airlines, service & utility companies and membership clubs. Notifications automatically disappear after expiration, keeping the wall clean and timely.
SMS API
Easily connect ZERiX to your website. Send and receive text messages directly from your platform—perfect for notifications, alerts, promotions, and real-time conversations.
Enhance the way you do business
with these features
Text + eMail Blasts
Broadcast text alerts and reminders. Choose between email or messaging, or both. For company-wide announcements.
Built-in Phonebook with Privacy
All Your Contacts. Securely Managed in One Place. Add, group or import contacts with individual privacy settings. Sync contacts with an external database.
Automatic Message Reply
Retrieve real-time, dynamic information from your database and send personalized responses. Deliver fast, accurate replies tailored to each user’s inquiry.
Conversation Export & Custom Reports
Easily export complete conversation threads for offline storage and archival purposes. Ideal for audits, reporting, and internal record-keeping.
Schedule Reminders
Never miss an important moment again. Automate SMS reminders to be sent at any date and time - once, daily, weekly, or on your custom schedule.
Multiple-User Access Control
Right People, Right Permissions. Add users with customizable roles and access levels across teams or departments. Role-based permissions tailored to user responsibilities.
Easy Database Integration
Access critical business data using intuitive keyword-based queries. Fully compliant with ODBC standards. Smooth connectivity with a wide range of databases.
Remote Access
Securely access the system from anywhere. Whether on your local network or over the web. Stay connected to your data and teams in real time.
Text + eMail Blasts
Broadcast text alerts and reminders. Choose between email or messaging, or both. For company-wide announcements.
Built-in Phonebook with Privacy
All Your Contacts. Securely Managed in One Place. Add, group or import contacts with individual privacy settings. Sync contacts with an external database.
Automatic Message Reply
Retrieve real-time, dynamic information from your database and send personalized responses. Deliver fast, accurate replies tailored to each user’s inquiry.
Conversation Export & Custom Reports
Easily export complete conversation threads for offline storage and archival purposes. Ideal for audits, reporting, and internal record-keeping.
Schedule Reminders
Never miss an important moment again. Automate SMS reminders to be sent at any date and time - once, daily, weekly, or on your custom schedule.
Multiple-User Access Control
Right People, Right Permissions. Add users with customizable roles and access levels across teams or departments. Role-based permissions tailored to user responsibilities.
Easy Database Integration
Access critical business data using intuitive keyword-based queries. Fully compliant with ODBC standards. Smooth connectivity with a wide range of databases.
Remote Access
Securely access the system from anywhere. Whether on your local network or over the web. Stay connected to your data and teams in real time.
Text Alerts for Queue Management
Send text alerts when customers are ready to be served, or update them on their current position in the queue. Keep them informed to minimize waiting time.
Text Polls & Voting
Collect real-time feedback and insights. Results are automatically presented in clear, easy-to-read graphs—giving you actionable data at a glance.
Electronic Raffle via Text
Allow participants to register using their mobile numbers ensuring one entry per device for fair participation. Winners are selected through an automated drawing process.
Manage Text Orders
Customers can place orders using easy-to-fill customized forms. It’s a fast, convenient, and efficient way to manage orders—designed to reduce manual processing.
Comprehensive Support
Experience unparalleled technical support with our comprehensive assistance.
Whether it's troubleshooting or guidance, our dedicated team is here to ensure you get the help you need quickly and effectively.
Collect Data Anywhere, Anytime!
Fully-automated data collection.
Make data-driven business decisions.
Reduce costs in gathering data.
Registered users can access mobile forms and submit them via text for your data collection. They can also retrieve relevant information from your data source.
Registered users can access mobile forms and submit
them via text for your data collection. They can also
retrieve relevant information from your data source.
Registered users can access mobile forms and submit them via text for your data collection. They can also retrieve relevant information from your data source.
How can you tell what is urgent when you have a flooded inbox?
Emails, chats, social media messages can easily get ignored. ZERiX ensures that everyone gets your message on time.
Industry leaders use ZERiX – join them
"ZERiX is user-friendly with an advanced interface and does not require an
internet connection to use. It helped us improve our internal communications among our associates.
With the automated and scheduled messages feature, we are able to automatically send out important messages to our associates on specific dates."
Thess P. Ileto Section Head, Industrial Relations and General Services Honda Parts Laguna
"With ZERiX, our promoters can report updates anytime and
it can easily generate the sell-out reports that we need."
Rosanna Reyes LGEPH Sell Out Management LG Electronics, Philippines
"We are able to respond to our clients’ inquiries and requests faster with ZERiX.
By providing them a more convenient way to communicate with us, it helped us improve our
after sales service and most importantly, our bond with our clients. Not to mention that ZERiX has
an exceptional technical support team. Carmen and Mardick always go the extra mile to
assist us and fulfill our requirements."
Gary Cruz IT Head GAOC Dental
"ZERiX is a great application and an excellent communications platform.
It is most helpful to all of us in Alcon especially during the pandemic.
We are able to easily access the system and receive orders using both laptop and mobile."
Lornuel “Nuel” Guerrero IT End-user Experience Alcon Laboratories Philippines
"ZERiX allowed our staff to send SMS messages simultaneously using only 1 number. We no longer have to fall in line to use one mobile unit. With ZERiX, we can all use the same sim anytime. It also has other great features for sending SMS."
Mark Tupas IT Department Lexton Commercial Marketing Corporation, Philippines
"Our customer service hotline for all customer queries, concerns and claims now comes in the form of text. This is helpful because we are able to provide a more exceptional service compared to placing customers on hold. ZERIX has been more than helpful and we’ve used it for many years."
Mike Natividad Direct Link Insurance, Philippines
"Honda Philippines launched a spare parts text promo. Using their mobile phones, our valued customers text in their names and text codes to join the raffle. They automatically receive a text message from ZERiX which serves as their raffle entry. We are happy with the service that ZERIX Team has provided us."
Edwin Sumadsad System Analyst Honda Philippines
Powerful Text Messaging / SMS Solution
with Affordable Pricing
ZERiX App Basic
Php 3,999
USD 79
Per Month (annual commitment)
Php 43,989 /year
( Annual Payment Discounted Price )
Exclusive of Value Added Tax
USD 799 /year
( Annual Payment Discounted Price )
Exclusive of Value Added Tax
12 Months Off-site Tech Support via Chat, Email, Phone Support
12 Hours On-site Tech Support
3 days Training ( on-site NCR )
Guided Installation
Enjoy Upgrades for 1 year
ZERiX App Basic
ZERiX App Plus
ZERiX App Premium
ZERiX Basic
ZERiX Plus
ZERiX Premium
ONSITE Training and Support will be offered to clients based in Metro Manila.
For clients outside Metro Manila, travel & accommodation expenses will be billed to client’s account.
Open GSM Network
Compatible with any Telco Provider.
You may use any modem that can execute SMS-specific AT commands.
ZERiX can also connect to any Telco Gateway provider if the client is subscribed to a vanity number or short codes.
Demo trial is currently offered to clients based in Metro Manila. For clients outside Metro Manila, a refundable deposit of 30% will be required.
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About Us
OUR COMPANY
ZERIX is owned and operated by Optimum Innovatus Corporation, a software technology company that develops
breakthrough applications to improve business communications. OIC also creates web-based applications to make it easy for
you to access information, products and services.
OUR ZERIX TEAM
Our professionals are unequalled in reputation and integrity. We are proud of our highly-skilled, committed and motivated
team who is keen in meeting and exceeding customer requirements from conceptual design, value-added service, and
continuing product support. Our team provides the practical, intuitive and innovative solution that will fit your expectations.
THE ZERIX ADVANTAGE
We are genuinely committed long-term to client satisfaction.
We continually advance our company to be in the best position to accelerate new innovations, as they emerge, in order to
better serve our clients.
IMPORTANT - READ CAREFULLY: This ZERiX Software License Agreement (“License”) is a legal agreement between you
(either an individual or a single entity) and Optimum Innovatus Corp. (“Innovatus”) for the licensing of software products from Innovatus.
DO NOT DOWNLOAD, INSTALL, COPY OR USE THIS SOFTWARE UNTIL YOU HAVE READ AND ACCEPTED THIS LICENSE. BY DOWNLOADING, INSTALLING, COPYING,
OR USING THIS SOFTWARE, YOU AGREE TO BE BOUND BY THIS LICENSE. IF YOU DO NOT AGREE WITH ANY TERM OR CONDITION OF THIS LICENSE,
INNOVATUS IS NOT WILLING TO LICENSE THE SOFTWARE TO YOU. IN SUCH EVENT, YOU MAY NOT DOWNLOAD, INSTALL OR USE THE SOFTWARE.
YOU MAY, HOWEVER, RETURN THE SOFTWARE (INCLUDING ALL ACCOMPANYING MEDIA, DOCUMENTATION, PACKAGING AND MATERIALS) IN AN UNDAMAGED CONDITION
TO THE VENDOR FROM WHOM YOU ACQUIRED IT WITHIN 10 DAYS FOR A REFUND OF THE FEE, IF ANY, YOU PAID FOR THE LICENSE.
This License governs ten (10) day evaluation licenses as well as all other licenses applicable to Innovatus products.
There is no fee for an evaluation license; all other licenses must be purchased from Innovatus or its authorized resellers.
Except as otherwise expressly provided herein, this License will also govern any Software updates and upgrades that may be provided to
Licensee in accordance with Innovatus’ then-current maintenance and support policies, unless such updates and upgrades are provided under
separate license agreement. ANY OTHER SOFTWARE THAT MAY BE PROVIDED WITH THE SOFTWARE THAT IS ASSOCIATED WITH A SEPARATE LICENSE AGREEMENT
IS LICENSED TO YOU UNDER THE TERMS OF THAT LICENSE AGREEMENT.
License. For purposes of this License, the term “Licensee” means the person, company or entity that uses the Software under this License.
The Licensee must accept and agree to this License before downloading, installing, copying or using the Software.
You may not reverse engineer, decompile, or disassemble the SOFTWARE, except and only to the extent that such activity is expressly
permitted by applicable law notwithstanding this limitation.
Software and Documentation. “Software” means the computer programs of the licensed software product(s) in the form and version(s)
provided to Licensee, together with the associated media and corresponding Documentation. “Documentation” means the end user manual and
other documentation (including print and “online”), if any, provided to Licensee with the Software.
Ownership. All title and intellectual property in and to the Software (including all copies of the Software made by Licensee)
are owned by Innovatus and its licensor(s). The Software is also protected by copyright law and other related intellectual property rights.
The Software is licensed to Licensee, not sold.
Activation Key. To use the Software, Licensee must first obtain an “activation key” from Innovatus or its authorized reseller.
The activation key may be a printable digital key, a non-printable file, or any other mechanism used by Innovatus for license activation purposes.
License. Subject to the terms and conditions of this License, Innovatus grants to Licensee a nonexclusive, nontransferable license
to use the Software. Licenses apply separately to each Software product. However, a special type of license can be seen the form of a product
or package label or confirmation e-mail will be sent to the Licensee and will identify the Software licensed to Licensee under this License
for a limited and restricted use.
Evaluation License - An NFR Demo license is a special type of “limited user” evaluation license that is provided exclusively to,
and for use only by, Innovatus channel and OEM partners to assist in demonstrating Innovatus’ software to prospective customers.
In the event the partner relationship with Innovatus expires or is terminated, or the Partner no longer uses the license as intended,
the NFR license will immediately terminate.
Not for Resale (NFR) Demo License - An Evaluation License is a “limited time,” “limited user” license that provides the Licensee an
opportunity to try the Software before buying a full license. A temporary activation key will be issued to Licensee for this license.
The Software may only be used for evaluation purposes. The Software is licensed to Licensee only for the specified evaluation period,
which will begin on the date that the Software is first downloaded by or delivered to Licensee.
Technician and Consultant Licenses - Technician and Consultant Licenses are sold on a “per-individual” basis. Each license
is restricted to a single individual (the “technician” or “consultant”) who is an employee or independent contractor of Licensee,
and may not be transferred to or shared with any other individual. Licensee guarantees the technician’s compliance with this License.
Use of the Software is limited to use by the technician (if an employee) within his/her scope of employment with Licensee,
or use by the technician (if an independent contractor) within the scope of his/her services for Licensee. One Technician or
Consultant License must be purchased for each technician involved in setting up, installing, imaging or configuring any managed computers.
The computers on which the licensed technician uses the Software are Licensed Computers. Technician and Consultant Licenses do not allow
any element of the software to be “left behind” on the Licensed Computers once the configuration tasks have been completed.
Copies. Licensee may make copies of the Software provided that any such copy: (i) is created as an essential step in the
utilization of the Software on a Licensed Computer and is used in no other manner and on no computer which is not a Licensed Computer
for that Software, or (ii) is only for archival purposes to back-up a Licensed Computer. All trademark, copyright and proprietary
rights notices must be faithfully reproduced and included by Licensee on such copies. Licensee may not make any other copies of the
Software. If obtained for evaluation purposes, at the end of the evaluation period, Licensee must erase all copies of the Software
unless a license is purchased as provided above.
Restrictions. Innovatus reserves all rights not expressly granted to the Licensee. Without limiting the generality of the
foregoing, Licensee shall not: (i) disassemble, de-compile or otherwise reverse engineer the Software, or (ii)
create derivative works based upon the Software, or (iii) rent, lease, sublicense, distribute, transfer, translate,
modify or reprogram the Software, or (iv) timeshare the Software, make the Software available to others on the Internet,
any BBS or any on-line service, or allow others to copy, access or use the Software.
Limited Warranty. If (a) the Software does not substantially conform to its specifications in the Documentation,
or if the physical media accompanying the Software is defective, or if Licensee is dissatisfied with the Software for any reason,
and (b) if the Software (including all accompanying media, Documentation, packaging and materials) is returned by Licensee
within 10 days of first receipt, then the payment made by Licensee to purchase the license shall be refunded to Licensee.
Upon return, the License shall terminate and Licensee must immediately cease all use of the Software and remove and erase all
copies of any Software from all computers and storage media and devices within the possession or control of Licensee. At Innovatus’
request, Licensee will certify in writing to Innovatus that Licensee has complied with section. In the event that the Software
is licensed under an Evaluation License, there shall be no refund because an Evaluation License is free. In the event that
Licensee purchases a Software license during or after evaluation of the Software under an Evaluation License,
then there shall be no obligation to refund the payment made by Licensee to purchase the Software license
(i.e., the 10 day evaluation period was Licensee’s 10 day limited warranty period). THIS LIMITED WARRANTY SHALL NOT APPLY
TO SOFTWARE UPDATES AND UPGRADES. ALL UPDATES AND UPGRADES ARE LICENSED “AS IS,” WITHOUT WARRANTY OF ANY KIND.
Disclaimer of Warranties. INNOVATUS MAKES NO WARRANTY NOT EXPRESSLY SET FORTH IN THIS LICENSE. EXCEPT AS EXPRESSLY
WARRANTED ABOVE, THE SOFTWARE IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. INNOVATUS DISCLAIMS AND EXCLUDES ALL IMPLIED
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. ANY EXPRESS WARRANTY MADE OUTSIDE OF THIS LICENSE IS EXCLUDED AND SUPERSEDED. INNOVATUS DOES NOT
WARRANT THAT THE SOFTWARE WILL SATISFY LICENSEE’S REQUIREMENTS OR THAT IT IS WITHOUT DEFECT OR ERROR OR THAT THE OPERATION
THEREOF WILL BE UNINTERRUPTED OR ERROR FREE.
Limitation of Liability. THE AGGREGATE LIABILITY OF INNOVATUS ARISING FROM OR RELATING TO THIS LICENSE OR USE
OF THE SOFTWARE (REGARDLESS OF THE FORM OF ACTION OR CLAIM, SUCH AS CONTRACT, WARRANTY, TORT, STRICT LIABILITY,
MALPRACTICE, AND/OR OTHERWISE) SHALL NOT EXCEED THE AMOUNT OF ALL LICENSE FEES PAID BY LICENSEE FOR THE SOFTWARE LICENSE(S)
GRANTED HEREUNDER. INNOVATUS SHALL NOT IN ANY CASE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES,
OR FOR ANY LOSS OF PROFITS OR REVENUES, OR FOR LOSS OF COMPUTER PROGRAMS OR DATA, REGARDLESS OF THE FORM OF ACTION
AND EVEN IF ALTIRIS HAS BEEN ADVISED OF THE POSSIBILITY THEREOF.
Associated Software. There may be software required to be downloaded and installed prior to successful installation
and use of this Software. The software included in this product contains copyrighted software that is licensed under the GPL.
A copy of their license is included in the associated software prior to downloading.
FAQs
What is ZERiX?
ZERiX is a business communication tool that uses Short Messaging Services (SMS) to
enhance your business. It allows you to send and receive SMS messages from your
company server or personal computer to a phone or any device that uses SMS.
What devices do I need to operate ZERiX software?
A desktop Computer or laptop, USB GSM Modem ( SIM card required ),
and the ZERiX software.
Where can I use ZERiX software?
SMS hotline
Inventory/sales reporting
Customer inquiries
Customer feedback
Alert notifications via text
Billing reminders
Automatic greetings via text (holidays, birthdays, etc.)
Internal communication
HR and Recruitment
Disaster Emergency Response
Order Tracking via text
Surveys/Pollster
Marketing
Product introductions and promotions
What are the key features of ZERiX?
User Friendly Interface (Access via web browser)
Automatic message reply
Full control over your database
Easy Reports Generation
Is it hard to use or navigate? I am not a techie person.
No, it's very easy to use because the interface of ZERiX is very user friendly. It is similar to
sending an email. You will have an inbox, sent and pending messages. It is also similar to
sending a text message from your phone.
Can your technical staff access our contacts, messages and databases?
No, ZERiX software is installed in your server so we will have no access to any of your
contacts or data. This is an offline software.
Do I need to have internet connection for this system?
No, ZERiX software uses the GSM network to send and receive messages. You will only
need an internet connection if you would like to remotely access ZERiX from another
computer outside your office.
Do I need a SIM card?
Yes, a SIM card is required. Please purchase a SIM from your chosen mobile carrier.
If I am in another country, can I use that local SIM Card of that country where I am at to run the system?
Yes, you may place any country’s Sim Card into the modem to run the system if you’re
travelling with ZERiX.
How many SMS’ can I send?
This will depend on your mobile plan with your carrier. We suggest that you register your
sim card to send unlimited text messages so you can maximize the use of your ZERiX software.
How long will it take for SMS to be sent out using ZERiX Software?
This will depend on the mobile signal and network coverage. Normally, ZERiX can send
15 messages per minute.
If there are unsent messages, will we be able to see them?
Yes, you can check the outbox page for the unsent messages.
ZERiX Support
ZERiX TECHNICAL SUPPORT
Technical Call Center Support
9am to 5pm, Monday to Friday
Our Technical Support Center is only available during business hours and is closed
during all locally observed holidays.
LICENSE THAT ARE OUT-OF-MAINTENANCE-CONTRACT
Any on-demand service requests will be charged the prevailing Per-Call basis for
technical support calls.
ZERiX MAINTENANCE CONTRACT PLAN COVERAGE
The ZERiX Maintenance Plan covers on-demand service visits and technical call
center support defined as follows:
Perform remote troubleshooting, including reinstallation in the same server or another server after a successful installation;
Unlimited technical support through telephone, email and chat
The ZERiX PLAN includes:
Bug Fixes
Upgrades. The recommended ZERiX upgrades per year
Reinstallation in case of system upgrades limited to one (1) server and (1) client workstation per license.
Online training for upgrades.
The ZERiX PLAN does not include:
Repairs or replacement of modem or any hardware associated with the purchase of ZERiX ( this shall incur additional charges )
Keyword set-up or data integration or migration.
Any customization request may be added for a fee and the extent of customization and level of support will be at the discretion of Optimum Innovatus Corp.
Industry leaders use ZERiX
Trademarks, company names, product names, logos and product photos on this site are properties of their respective owners.
ZERiX / Optimum Innovatus Corp., is an independent company and is no way associated or affiliated with any other company.
Get in touch with
Send us an email!
Your inquiry was sent successfully.
We will get back to you as soon as possible.
This ZERiX Terms of Service (“Agreement”) is a legal agreement between Optimum Innovatus Corp. (“Innovatus”, “ZERIX Text”, “ZERiX, “us”, or “we”) and the entity or
person (“you”, “your”, “your company” or “user”) who purchased a subscription to use the ZERiX Software and App, to receive certain notification, data, technology that
may be offered by ZERiX, and other related applications, communications and services (“Services”). This Agreement describes the terms and conditions that apply to your
use of ZERiX.
You may not use ZERiX unless you agree to abide by all of the terms and conditions in this Agreement. Please click to send a message if you do not understand
any of the terms of this Agreement.
1. Account Registration
If you create a user under the ZERiX software or App, on behalf of an entity, such as your business or employer, you represent that you have the
legal authority to bind that entity to this Agreement.
You are responsible for maintaining the security of your account and password. ZERiX cannot and will not be liable for any loss or damage from your
failure to comply with this security obligation.
You are responsible for all content posted and activity that occurs under your account, even when content is posted by others, with or
without your consent, who have their own logins under your account.
You may not use the Services for any illegal and immoral purposes or to violate any laws in your jurisdiction (including copyright laws).
You must provide your true and correct full name, a valid email address, and any other information requested in order to complete the signup process.
Your login may only be used by one person. A single login shared by multiple people is not permitted. You may create separate logins
for as many users, permitted by the package you have subscribed to, as you'd like.
Any accounts registered by computers, machines, mechanical device, or other automated methods are not permitted.
2. User’s Content
When we import data from your company’s database, your data or content may be uploaded to ZERiX, either directly or indirectly. This content
may include data, images, source code, feature descriptions, and other content created, stored or transmitted by you on ZERiX. You represent
that you have all the rights, power, and authority necessary to use and transmit the contents via ZERiX and you expose yourself to liability for
contents without all the necessary rights.
You are solely responsible for the content of, and for any harm resulting from any User Content that you or your users make available via ZERiX.
All content provided to ZERiX must comply with the copyright laws of your jurisdiction and the generally accepted international intellectual laws.
We claim no intellectual property rights over the User Content you provide. We do not pre-screen User Content, but reserve the right, without
obligation, in our sole discretion to refuse or remove User Content that is available via ZERiX. We take no responsibility for and we do not expressly
or implicitly endorse any of your content.
Although we do not have obligation to screen, edit or monitor User Content, we may, in our sole discretion, delete or remove your content, or
discontinue our Services at any time for violation of these Terms, or if you otherwise create liability for us.
You hereby grant to Innovatus/ZERiX a fully paid, worldwide, non-exclusive, irrevocable, perpetual (or for the term of the protection), royalty-free,
sub-licensable and transferable license to access, use, store, distribute, display, reproduce, publish, modify, transmit, broadcast, and otherwise
exploit in any manner the User Content for purposes of providing you ZERiX and for Innovatus’ other legitimate business reasons.
Innovatus considers User Content confidential to you. We will protect User Content from unauthorized use, access, or disclosure in the same manner
that we would use to protect our own confidential information of a similar nature and in no event with less than a reasonable degree of care. For
more information on how we use and treat your User Content and other data, please see the section titled “Data Privacy”.
3. License
Except for User Content, the Services, information, trademarks, and materials contained herein are the property of Innovatus and its licensors, and
are protected from unauthorized copying and dissemination by copyright law, trademark law, and other intellectual property laws. Subject to this
Agreement, Innovatus grants you a limited, non-transferable, non-exclusive, revocable license to use the Services (the "License"). Your rights under
this Agreement do not include any right to use or appropriate for yourself the trademarks, service marks, and trade names of ZERiX for any reason,
willfully or negligently.
You are strictly prohibited to: (i) copy, modify, create a derivative work of, reverse engineer, or otherwise attempt to extract the source code or
design elements of ZERiX; (ii) reproduce the features or functionality of ZERiX in a similar or competing product, including any new or existing,
publicly listed product on the ZERiX Website; (iii) use the Services in a manner that violates this Agreement; or (iv) attempt to do any of the foregoing.
We reserve the right to discontinue our Services for any act that constitutes a reasonable belief that an infringement of our intellectual property rights,
including the ZERiX License Agreement, or its licensors has been committed.
4. Fees & Payment
Usage of ZERiX requires your purchase of a timely paid subscription. If you fail to pay for usage, your account will be frozen and inaccessible until
payment is updated.
Any upgrade or downgrade in plan level will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in
between billing cycles.
Payments are non-refundable. There will be no refunds or credits for partial months of service or for months unused with an open account.
ZERiX reserves the right to change its fees and payment policies for the Services at any time, and will provide you adequate notice before the beginning
of the billing cycle in which such change will take effect.
All fees are exclusive of Value Added Tax or all taxes imposed by taxing authorities, and you are responsible for payment of all such taxes.
Payments and purchases made through the ZERiX website are governed by this Terms of Service. We expressly disclaim all responsibility and liability for
your use of ZERiX website.
5. Data Usage, Privacy Policy, and Security
Protecting, securing, and maintaining the information processed and handled through the Services is one of our top priorities, and it should be yours too.
Please read the ZERiX Privacy Policy, which describes the types of information we collect from you, how we use your information, and the legal bases we have
to process your information.
6. Publicity
You agree to allow us to use and publish your company's or organization's name and logo to identify you as a ZERiX user or customer on our website and in
promotional materials. You may revoke this permission by notifying us in writing to stop using your organization's name in our promotional materials. However,
ZERiX will have no obligation to remove or recall any prior use or distribution of the promotional materials. All publicity made prior to your revocation
shall be considered as done in good faith.
7. Suspension, Cancellation and Termination
You must cancel your account via support request at our website using your account email. Any other emails or phone requests to cancel your account will not
be considered a cancellation.
If you cancel the Services before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again.
But there will not be a refund or any prorating of unused time in the last billing cycle.
You are solely responsible for canceling subscriptions purchased through the ZERiX website. Cancellations made through the ZERiX website are governed by this
Terms of Service.
ZERiX, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Services for any
reason at any time by giving you a thirty (30) days’ notice through this website using your account email.
ZERiX may immediately, without notice, suspend or terminate this Agreement if (i) you have material breached your obligations under these Terms of Service,
our Data Privacy policy or License Agreement, (ii) you have violated applicable laws, regulations or third party rights, (iii) ZERiX believes in good faith
that you have infringe our intellectual property rights. Such termination of the Services will result in the deactivation or deletion of your account.
ZERiX has the right to delete all User Content following termination or expiration of this Agreement.
8. Limitation of Liability
Your sole and exclusive remedy for any dispute with us is the cancellation of your subscription. You acknowledge and agree that, to the maximum extent
permitted by law, the entire risk arising out of your access and use of ZERiX and the content, whoever owns it, remains in you. In no event shall our
total cumulative liability to you for any and all claims relating to or arising out of your use of the Services, regardless of the form of action, exceed
the greater of the total amount of fees, if any, that you paid to utilize our Services for the past twelve (12) months prior to the event giving rise to the
liability. In no event shall we be liable to you (or to any third party claiming under or through you) for any direct, indirect, special, incidental, consequential, punitive or exemplary damages or any bodily injury, emotional distress, death or any other damages arising from your use of or inability to use the Services,
whether on-line or off-line, or otherwise in connection with the Services.
These exclusions apply to any claims for lost profits, lost data, loss of goodwill or business reputation, cost of procurement of substitute goods or services,
work stoppage, computer failure or malfunction, any other commercial damages or losses, or any personal injury or property damages, even if we knew or should
have known of the possibility of such damages. These limitations on our liability to you will apply regardless of the legal theory on which your claim is based,
including contract, tort (including negligence), strict liability, or any other theory or basis.
Because some countries, states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states
or jurisdictions, our liability shall be limited to the extent permitted by law.
9. Indemnification
To the maximum extent permitted by applicable law, you agree to hold harmless and indemnify Optimum Innovatus Corp., the owner of ZERiX, and its subsidiaries,
affiliates, officers, agents, employees, advertisers, licensors, suppliers or partners from and against any third party claim arising from or in any way related
to (a) your breach of this Terms of Service, Privacy Policy, License Agreement, (b) your improper use of the Services and Licenses, or (c) your violation of
applicable laws, rules or regulations in connection with the Services, including any liability or expense arising from all claims, losses, damages (actual and
consequential), suits, judgments, litigation costs and attorneys' fees, of every kind and nature. In such a case, ZERiX will provide you with written
notice of such claim, suit or action.
10. Disclaimers
IF YOU ACCESS THE SERVICES, YOU DO SO VOLUNTARILY AND AT YOUR OWN SOLE RISK. WE PROVIDE THE SERVICES “AS IS”, “WITH ALL FAULTS” AND “AS AVAILABLE.” WE MAKE NO
EXPRESS OR IMPLIED WARRANTIES OR GUARANTEES ABOUT THE SERVICES.
YOU AGREE THAT YOU HAD WHATEVER OPPORTUNITY YOU DEEM NECESSARY TO INVESTIGATE THE SERVICES, LAWS, RULES OR REGULATIONS THAT MAY BE APPLICABLE TO ITS USE AND THAT
YOU ARE NOT RELYING UPON ANY STATEMENT OF LAW OR FACT MADE BY ZERiX RELATING TO THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE HEREBY DISCLAIM ALL SUCH WARRANTIES, INCLUDING ALL STATUTORY WARRANTIES, WITH RESPECT TO THE SERVICES, INCLUDING WITHOUT
LIMITATION ANY WARRANTIES THAT THE SERVICES ARE MERCHANTABLE, OF SATISFACTORY QUALITY, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, OR NON-INFRINGING. WE DO NOT
GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE DO NOT
GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SERVICES (EITHER DIRECTLY OR THROUGH THIRD-PARTY NETWORKS) AT TIMES OR LOCATIONS OF YOUR CHOOSING. WE ARE
NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF INFORMATION PROVIDED BY ANY OTHER USERS OF THE SERVICES OR ANY OTHER DATA OR INFORMATION
PROVIDED OR RECEIVED THROUGH THE SERVICES. EXCEPT AS EXPRESSLY SET FORTH HEREIN, ZERiX TEXT MAKES NO WARRANTIES ABOUT THE INFORMATION SYSTEMS, SOFTWARE AND FUNCTIONS MADE
ACCESSIBLE BY OR THROUGH THE SERVICES OR ANY SECURITY ASSOCIATED WITH THE TRANSMISSION OF SENSITIVE INFORMATION. ZERiX DOES NOT WARRANT THAT THE SERVICES WILL
OPERATE ERROR-FREE, THAT ERRORS IN THE SERVICES WILL BE FIXED, THAT LOSS OF DATA WILL NOT OCCUR, OR THAT THE SERVICES OR SOFTWARE ARE FREE OF COMPUTER VIRUSES,
CONTAMINANTS OR OTHER HARMFUL ITEMS. UNDER NO CIRCUMSTANCES WILL ZERiX, ANY OF OUR AFFILIATES, DISTRIBUTORS, PARTNERS, LICENSORS, AND/OR ANY OF OUR OR THEIR
DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, OR OTHER REPRESENTATIVES BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON INFORMATION OBTAINED THROUGH
THE SERVICES.
THE FOREGOING DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU MAY HAVE OTHER STATUTORY RIGHTS. HOWEVER, THE DURATION OF STATUTORILY REQUIRED WARRANTIES,
IF ANY, SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
11. Feedback
We welcome and encourage you to provide suggestions for improvements, comments, ideas, or other feedback ("Feedback") about our Services. You may submit Feedback
by emailing us, through the Contact Us section of ZERiX Website. Any Feedback you submit to us will be considered non- confidential and non-proprietary to you, even
if you designated it as such. We may use and publish your Feedback for any purpose, without obligation to you of any kind, and without your consent.
12. General Provisions
12.1 Right to Amend
We reserve the right, at our sole discretion, to amend this Agreement at any time. We will notify you of material changes to this Agreement, by posting a
notice on our website or sending you an email. For non-material modifications, your continued use of our Services constitutes agreement to our revisions to
the Agreement. You can access a copy of the current terms of this Agreement on our website at any time. You can find out when this Agreement was last changed
by checking the “Last Updated” date at the top of the Agreement.
12.2 Assignment
ZERiX may without restriction assign or delegate this Agreement and/or our Privacy Policy, in whole or in part, to any person or entity at any time
with or without your consent. You may not assign or delegate any rights or obligations under the Agreement or Privacy Policy without our prior written consent,
and any unauthorized assignment and delegation by you is void.
12.3 Third-Party Services
The relationship of the parties under this Agreement is that of independent contractors. Neither party will be deemed to be an employer, employee, agent,
partner or legal representative of the other for any purpose and neither will have any right, power or authority to create any obligation or responsibility
on the behalf of the other.
In order for us to communicate with such Third-Party Services, you may be required to input credentials in order for us to access and receive relevant
information from the Third-Party Service. By enabling use of the Services with any Third-Party Service, you authorize ZERiX to access your accounts
with the Third-Party Service for the purposes described in this Agreement.
You access and use any Third-Party Service based on your own evaluation and at your own risk. You understand that your use of any Third-Party Service is
not governed by this Agreement. If you decide to use a Third-Party Service, you will be responsible for reviewing, understanding and accepting the terms
and conditions associated with its use. We expressly disclaim all responsibility and liability for your use of any Third-Party Service. Please also
remember that when you use a Third-Party Service, our Privacy Policy is no longer in effect. Your use of a Third-Party Service, including those that have
a link on our website, is subject to that Third-Party Service's own terms of use and privacy policies.
12.4 Excessive Use
We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other users. We will reach out to you
before taking any action except in rare cases where the level of use may negatively impact the performance of the Services for other users.
12.5 Force Majeure
Neither party will be liable for any delays in processing or other nonperformance caused by telecommunications, utility, failures, or equipment failures;
labor strife, riots, war, or terrorist attacks; nonperformance of our vendors or suppliers, fires or acts of nature; or any other event over which the
respective party has no reasonable control.
12.6 Governing Law
The Agreement shall be deemed to have been entered into and shall be construed and enforced in accordance with the laws of the Philippines as applied to
contracts made and performed entirely within the Philippines, without giving effect to any conflicts of law statutes. You and Innovatus, the owner of
ZERiX, agree to submit to the exclusive jurisdiction and venue of the courts located in Pasig City, Metro Manila, Philippines.
12.7 Severability, No Waiver, and Survival
If any part of this Agreement is held invalid or unenforceable, that portion of the Agreement will be construed to reflect the parties' original intent.
The remaining portions will remain in full force and effect. Any failure on the part of Innovatus to enforce any provision of this Agreement will not be
considered a waiver of our right to enforce such provision. Our rights under this Agreement will survive any termination of this Agreement.
12.8 Notices
We may provide notices and other communications under this Agreement to you by email to the email address you provide with your account or by posting such
notice to your account. All notices, requests, consent and other communications under this Agreement sent to Innovatus will be in writing. Click to write to us.
12.9 Entire Agreement
This Agreement and all policies and procedures that are incorporated by reference constitute the entire agreement between you and Innovatus for provision
and use of the Services. Except where expressly stated otherwise in a writing executed between you and Innovatus, this Agreement will prevail over any
conflicting policy or agreement for the provision or use of the Services. This Agreement sets forth your exclusive remedies with respect to the Services.
If any provision or portion of this Agreement is held to be invalid or unenforceable under Law, then it will be reformed and interpreted to accomplish the
objectives of such provision to the greatest extent possible, and all remaining provisions will continue in full force and effect.
